- Bachelor of Economics, Ho Chi Minh City University of Economics (Major: Finance and Banking)- 1997
- Bachelor of Science, College of Social Sciences and Humanity (Major: Psychological Education)- 2014
- NLP Practitioner, by NLP New Mind Academy
- Internal Communication
- Training/Workshop Design, Delivery and Facilitation
- Presentation skills
- Consultant selling skills
- Communication for service
- Customer Services/ Relations Management
- Problem Solving & Decision Making
- Change Management
- Skills for Success (Time Management, Organizational skills, Stress Management, Communication skills)
- Effective Negotiation Skills
- Practical Emotional Intelligence
- Customer Psychology
- NLP in selling Psychology
Contact at ask@pansglobal.com
Experiences & Achievements
- Second Prize Winner of MTC Expert Challenge 2011, hosted by MTC
- Expert Institute in collaboration with d’Oz International Singapore and
- Excellence Edge International Singapore, aimed to search and develop professional speakers.
- Most Voted Prize Winner of MTC Expert Challenge 2011.
- She has 15 years of experiences in training and she is an expert in customer services. Her experiences and expertise create “can do” spirit and inspire people to maximize their potentials and capability in customer services and work performance.
- She used to be the Director of Training Center of ABBank, she successfully built a BEST cultural in communication with customers. The three most achievement training subject are:
– BEST: Beyond Excellent Service Training
– WINS: Winning, Influencing and Negotiating for Sale
– CARE: Customer and Relation Enhancement - Currently she is the Head of Customer Service of a Commercial Bank, she has successfully set up a system for quality of service management
- Topics of excellence:
– Customer Service: Communication for service, Service Mindset, Understanding your customer…
– Consultant Selling skills: First impression, 7 effective ways to close deals, 7 steps in sale cycle…
– Psychology: Customer Psychology, Buying Sentiment, NLP in selling Psychology…
Client list:
ACB, MB, Agribank,Vietinbank, BIDV, Sacombank, Techcombank, Eximbank, Indovina bank, OCB, ABB, MSB, MHB, Vietnam Airlines, Caravelle Hotel, Satra Food, MPDF, BAT, FORMAT, FPT, Mobifone, etc